Hrvatski Telekom selects AI-based solution by INFORM to monitor and further increase customer satisfaction

Hrvatski Telekom, Croatia’s leading telecommunications company, opts for RiskShieldScore’n’Action, an advanced AI-based risk assessment system developed by software vendor INFORM, to holistically monitor customer experience and satisfaction. Also well-established in the field of risk prevention for communication service providers, the system offers a single digital decision-making platform to combine data from a wide array of sources. Thus, Hrvatski Telekom will additionally bolster its customer-centric approach with both a holistic score as well as automated processes to help define and execute specific actions in real-time for individual customers.