UIA Mutual Insurance implements ICE Claims

UIA Mutual Insurance implements ICE Claims

ICE InsureTech, part of the Acturis Group, announces that UIA Mutual Insurance has successfully implemented ICE Claims.

UIA Mutual Insurance (UIA) has been providing home insurance services to trade union members and their families for over 125 years. UIA offers a range of insurance products to members of trade unions and other like-minded affinity groups, and to individuals either directly via call centres, website and aggregators.

UIA identified that their existing Claims Administration system did not meet their aspirational operational needs for the future, and a transformation programme was commissioned.UIA reviewed the marketplace and following a selection process, the decision was taken to implement ICE Claims.

This decision was based on key factors including:

·Breadth of functionality – automating routine business processes via configurable workflow based on UIA business rules, leading to overall efficiencies in claims handling costs;

·Speed of implementation – a quick and efficient timeline had to be accomplished, based on proven ICE Claims customer implementations;

·Ease of integration – the ability to interface to new and existing UIA systems and business partners utilising UIA’s ESB, ensuring business continuity;

·User Interface – an easy to use interface enabling business user configuration, delivering greater opportunity for engaging, motivating and enabling the claims team;

Running in parallel with the ICE Claims implementation, there was a requirement to migrate all household data from the existing claims platform into ICE Claims, which was facilitated using the ICE Analytics functionality.

Speaking about the implementation, Jason Reaney, IT Director, UIA said “This phase of our transformation programme has delivered against all our criteria, and with the business user configuration capabilities of ICE Claims, will enable us to manage change and reshape our business for future requirements.”

Andrew Passfield, Chief Executive Officer at ICE InsureTech added: “Key to the success of this implementation for us was the ability that ICE Claims has to link to UIA’s business-critical applications, and which is where our collaborative approach to our customers’ requirements deliver successful results.”