A perennial challenge, for insurers seeking to realize the value that AI can provide, is finding a way to integrate AI-powered analytic findings into operations.

AIA’s AI-enabled Underwriting and Claims Transformation project provides two outstanding examples of how this can be done.

This is a story of two initiatives, each of which solved a significant business problem by integrating analytic findings into operations. AIA’s AI-enabled Underwriting and Claims Transformation project provides two outstanding examples of how this can be done.

• AI-powered medical/computational intelligence (CI) insurance pre-underwriting: broadening the pool of profitable prospects for two simple medical products.
• AI-enabled A&H claims straight through processing: substantially increasing the portion of medical claims that are straight through processed in what had been a paper-based environment.