nib Group (nib) was the first health insurer in Australia to launch a 24/7 voicebot. nib leveraged the cloud-based contact center Amazon Connect and artificial intelligence (AI) platform Rasa to provide a fast, simple, and convenient way for more than 1.7 million Australian resident health insurance members as well as international students and workers to get in touch. Known as nibby voice, the technology helps automate simple conversations, improve operational efficiencies, and enhance the member experience.
For over 20 years, Celent has helped senior executives make confident decisions around their technology strategies to execute at scale.
As the financial services industry rapidly evolves, there is more complexity, with new regulations, startups, technologies, and applications to stay on top of and prioritize. Celent helps you connect this ever-changing puzzle. We offer objective advice and clarity, backed by a database of thousands of solutions and award-winning global best practice use cases. With real-life domain expertise, we also guide you through the maze of emerging tech in the pursuit of value.
Our people, data, insights, and relationships form the foundation for you to use Celent to make confident technology decisions in financial services.
