Announcing Celent Model Bank 2019 Award Winners

Today we are announcing the winners of Celent Model Bank 2019 Awards. Our annual Model Bank program was launched 12 years ago and recognizes financial institutions for best practices of technology usage in different areas critical to success in banking.

The program in 2019 was again incredibly competitive. Nearly 80 institutions of all sizes from 30 countries submitted over 140 nominations. Such a high number of submissions of extraordinary quality across the board is a testament to the hard work going on in the industry, as financial institutions continue to transform and innovate.

We are delighted to announce Citi as Celent Model Bank of the Year 2019 in recognition of Citi’s Treasury and Trade Solutions Group's efforts to embrace change and differentiate with digital.

We are also excited to recognize the following 22 financial institutions and their initiatives with Model Bank 2019 awards:

Model Bank Award Winner	Model Bank Award	Initiative
Bank of America, US	Cloud Adoption	Bank of America Cloud
Bank of America, US	Process Automation	Robots Help Serve and Protect the Bank
BMO, Canada	Innovation Enablement	InnoV8, BMO’s Digital Accelerator
BMO, Canada	Payments Services Hub Implementation	BMO Payment Hub: Modernizing Payments in Record Time
CIBC, Canada	Transforming Enterprise Integration	Revolutionizing Enterprise Integration with APIs and Microservices
Fidor Bank, Germany	Marketplace Banking	Banking as a Marketplace with Fidor Market
Fincare, India	Financial Inclusion	LAP (Loans Against Property) D.Lite
HSBC, UK	Risk Management	Fighting Financial Crime with Big Data Analysis
JB Financial Group, Korea	Banking as a Platform	Acquiring Customers via Open Banking
KeyBank, US	Digital Platform Transformation	Redefining the Digital Client Experience
Nequi by Bancolombia, Colombia	Best Digital Bank	Launching a New Digital Bank Nequi
o2 Banking, Germany	Business Model Innovation	Blending Banking and Telecom Worlds
Paytm Payments Bank, India	Beyond Banking	Building a Truly Digital Bank for India
PNC, US	Employee Enablement	Treasury Analytics Platform Turbocharging Sales and Product
PNC, US	Corporate Payments Transformation	Future-Proofing Payments
Rabobank, The Netherlands	Identity Management	Becoming a Digital Identity Service Provider
RBC, Canada	API Strategy	Driving Value Through APIs
Santander, UK	Commercial Customer Onboarding	Taking Onboarding to the Next Level
Synchrony Bank, US	Core Technology Replatforming	Core Migration and a New Customer Experience
Taishin Bank, Taiwan	Lending	Lending Reimagined
Taishin Bank, Taiwan	Customer Insight	New Heights in Data and Personalization
Umpqua Bank, US	Customer Engagement	Adding a Human Touch to Digital Banking

Each winning initiative is described in a case study report available to download for Celent research clients by clicking on the respective links above. In addition, today we are also publishing Innovation in Banking and Payments 2019: A Snapshot through the Lens of Model Bank report, which describes the programme in more detail, and discusses not only the winners but broader industry trends we distill from the analysis of all 140+ Model Bank nominations. This report is available to download for any registered visitors free of charge.

Congratulations to all Celent Model Bank 2019 award winners!

Author

Zilvinas Bareisis

Director, Retail Banking and Payments