COVID-19 prompted a surge of contact center activity at banks around the world. To help answer common customer questions and deflect inquiries from human agents, TD Bank (US) stood up a new virtual assistant in only three weeks. A singular focus and the ability to leverage its parent’s relationships enabled the bank to use its app to quickly pivot to a new way of serving customers. Celent is delighted to recognize TD Bank as Model Bank 2021 for Supporting Customers During the Pandemic.
For over 20 years, Celent has helped senior executives make confident decisions around their technology strategies to execute at scale.
As the financial services industry rapidly evolves, there is more complexity, with new regulations, startups, technologies, and applications to stay on top of and prioritize. Celent helps you connect this ever-changing puzzle. We offer objective advice and clarity, backed by a database of thousands of solutions and award-winning global best practice use cases. With real-life domain expertise, we also guide you through the maze of emerging tech in the pursuit of value.
Our people, data, insights, and relationships form the foundation for you to use Celent to make confident technology decisions in financial services.
