ABOUT THE SHOWCASE
Gen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice through bootcamps, presentations, and requests for information about relevant vendors. We’ve created this showcase to allow insurers to see actual demos of available Gen AI products across the insurance value stream.
ACCESS AND LENGTH:
The short introduction (1:59) is available to all. Click the image below to access.
The full demo (6.56) is available only with vendor permission. To access the full demo, please send an email to Karlyn Carnahan kcarnahan@celent.com and we’ll request authorization. Once you've been authorized, the webinar link below will be activated for you.
OVERVIEW OF PRODUCT:
EXL Smart Agent Assist℠ is a Gen AI-powered solution that provides agents with real-time support during customer interactions. This sophisticated tool includes modules that help unify data from multiple systems to give a comprehensive 360-degree view of the customer. It also offers proactive guidance and next best action suggestions, NLP-enabled entity extraction, and automatic call summarization. Currently, it is deployed to assist over 1500 agents, helping them deliver exceptional service across more than 6 million calls.
Learn more at https://www.exlservice.com/
THIS WEBINAR LINK WILL ONLY BE ACTIVATED WITH VENDOR AUTHORIZATION.
For over 20 years, Celent has helped senior executives make confident decisions around their technology strategies to execute at scale.
As the financial services industry rapidly evolves, there is more complexity, with new regulations, startups, technologies, and applications to stay on top of and prioritize. Celent helps you connect this ever-changing puzzle. We offer objective advice and clarity, backed by a database of thousands of solutions and award-winning global best practice use cases. With real-life domain expertise, we also guide you through the maze of emerging tech in the pursuit of value.
Our people, data, insights, and relationships form the foundation for you to use Celent to make confident technology decisions in financial services.
