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  5. DUAL Group: Implementation of a Flexible and Modern MGA Management Platform

DUAL Group: Implementation of a Flexible and Modern MGA Management Platform

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21 March 2024
Nicolas Michellod

Winner of the 2024 Celent Model Insurer Award for Legacy and Ecosystem Transformation

Abstract

Technology facilitates relationship building, allowing agents to spend less time on mundane tasks like manual data entry and more time providing advice and support. We think there are specific domains where insurers need to invest to improve agent productivity.

To help agents sell and serve their customers, they need tools to improve the selling process. These include data integrations to verify application data, and APIs as needed to complete quotes, secure rates, and bind and issue policies. The DUAL Group’s implementation of a flexible and modern MGA management system is a perfect example that all insurers can emulate.

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