August 31, 2015
There’s lots of thought leadership noise in the market. But vendors that do thought leadership right position themselves for success. New research from Celent shows that insurers value thought leadership provided by vendors. “It is easier to do...

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Daniel Latimore Daniel Latimore Senior Vice President Senior Vice President Banking Banking Full bio and Reports All Analysts
August 26, 2015
Celent evaluates the account opening process from the consumer’s perspective. In a new report titled A Misanthrope’s Journey: Assessing the US Online Account Opening Experience, Celent visits 26 bank sites to describe what it was like to attempt to...

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Nicolas Michellod Nicolas Michellod Senior Analyst Senior Analyst Insurance Insurance Full bio and Reports All Analysts
August 25, 2015
The insurance industry has always approached customer interaction in a way that reflects the nature of the business relationship with the policyholder, but this is beginning to change.   In the report The New Age of Customer Communication in...

Featured Analyst

Karen Monks Karen Monks Analyst Analyst Insurance Insurance Full bio and Reports All Analysts
August 24, 2015
A detailed analysis of insurers’ submissions from 2012 through 2015 reveals that digital/omnichannel and core system transformation projects dominated IT agendas. Additionally, an overwhelming majority of projects were improvements to current...

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