August 31, 2015
There’s lots of thought leadership noise in the market. But vendors that do thought leadership right position themselves for success. New research from Celent shows that insurers value thought leadership provided by vendors. “It is easier to do...
August 26, 2015
Celent evaluates the account opening process from the consumer’s perspective. In a new report titled A Misanthrope’s Journey: Assessing the US Online Account Opening Experience, Celent visits 26 bank sites to describe what it was like to attempt to...
August 25, 2015
The insurance industry has always approached customer interaction in a way that reflects the nature of the business relationship with the policyholder, but this is beginning to change. In the report The New Age of Customer Communication in...
August 24, 2015
A detailed analysis of insurers’ submissions from 2012 through 2015 reveals that digital/omnichannel and core system transformation projects dominated IT agendas. Additionally, an overwhelming majority of projects were improvements to current...
September 1, 2015
September 11, 2015
September 15, 2015
Celent In The News
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August 3, 2015