Eiichiro Yanagawa, Senior Analyst, will present "The Strategic Move from Distribution to Delivery — Making Customer Engagement More Efficient for Insurers and Bankers."

• This keynote provides the results of a Celent survey conducted in 2016 on:
• The current role of customer communication management and deployment preferences.
• Adoption of cloud models, drivers, and concerns for customer engagement.

Expected benefits of customer engagement in the in the era of FinTech/ Insurtech.

The presentation concludes with Celent’s recommendations for insurers, bankers, and vendors active in the customer engagement space.