This is the preamble report to our series, Retail Digital Banking Platforms: 2025 XCelent Awards, Powered by VendorMatch.

Powerful market and technology forces are converging to influence the digital channel strategies of financial institutions. Digital banking platform (DBP) vendors are responding with innovative new offerings to meet these needs. Choosing a new DBP today will be far more impactful on an institution’s future success than in years past. Celent observes that offerings are increasingly focused on customer engagement, open banking, and more refined personalization. Over the next few years, generative artificial intelligence (GenAI) will trigger significant additional transformation in this solution space.

Our analysis of 26 DBP vendors “decodes” this important space for our clients. In this preliminary report, we share the high-level perspectives gained during that research. We spotlight several functionality and technology changes emerging among leading solution providers...