• Contact us
      • Contact Us
      Have a question?
      Try speaking to one of our experts
      Contact us
      Information
      • Careers
      • Privacy Notice
      • Cookie Notice
      • Terms of Use
      • Office Locations
      Sign up for industry updates
      Stay up to date on Celent's latest features and releases.
      Sign up
      • Privacy Notice
      • Cookie Notice
      • Terms of Use
      VIDEO
      WEBINAR
      Gen AI in Customer Service - VitechQ by Vitech
      5th December 2024
      //Gen AI in Customer Service - VitechQ by Vitech

      ABOUT THE SHOWCASE

      Gen AI is the hottest topic in the industry right now. Insurers are reaching out daily with questions and the need for advice through bootcamps, presentations, and requests for information about relevant vendors. We’ve created this showcase to allow insurers to see actual demos of available Gen AI products across the insurance value stream.

      ACCESS AND LENGTH:

      The short introduction (1:35) is available to all. Click the image below to access.

      The full demo (4:30) is available only with vendor permission. To access the full demo, please send an email to Karlyn Carnahan kcarnahan@celent.com and we’ll request authorization. Once you've been authorized, the webinar link below will be activated for you.

      OVERVIEW OF PRODUCT:

      Vitech, we take a multi-faceted approach to Generative AI (Gen-AI) to enhance engineering productivity, boost workplace efficiency, and integrate Gen-AI into our V3locity Platform as a Service. Our Virtual Digital Assistant exemplifies this by optimizing customer self-service, allowing users to make policy and profile changes seamlessly with Gen-AI support. n engineering productivity, we utilize GitHub CoPilot and AWS CodeWhisperer to automate code and unit test generation, improving efficiency for software engineers, QA staff, DevOps, DataOps teams, and those involved in migration and data conversion.

      For workplace productivity, our Gen-AI solution VitechQ, powered by AWS Bedrock and Anthropic Claude LLM, provides employees with insights from internal data sources, significantly boosting productivity and satisfaction by significantly reducing the time needed to search Vitech’s knowledge base. This initiative also sets the stage for incorporating Gen-AI into our product offerings.

      Looking ahead, we plan to introduce natural language and Gen-AI powered queries against data in Vitech’s Data Lake. We are also developing persona-based Virtual Digital Assistants for various stakeholders. AWS Bedrock’s Agent Service will allow our Gen-AI applications to perform multi-step tasks by creating automatic prompts and invoking relevant APIs. Practical applications of our technology include a Virtual Digital Assistant that assists employers with member enrollment, invoking Billing APIs to adjust premiums and notify users of changes. Another application optimizes workflows by considering factors like skill sets and service level agreements (SLAs). Our InnovationQuest hackathons, held quarterly, explore Gen-AI in data conversions, smart mappings, and smart policy creation, demonstrating the potential value of Gen-AI.

      Our Virtual Digital Assistants, powered by AWS Bedrock Agents, use a serverless architecture with Amazon Lex, AWS Lambda, and AWS Bedrock agents. This setup allows for scalable and automated deployments, integrated into continuous integration/continuous deployment (CI/CD) pipelines, ensuring consistent and version-controlled deployments.

      Learn more at https://www.vitechinc.com/

      RELATED RESEARCH:

      Digital Sovereignty: The Impact on Data, AI, and Next-Gen Insurance Solutions

      Implications of AI Policy under Trump 2.0

      Using Gen AI - A Snap Poll​ for the Celent Executive Panel

      Insurers Are Adopting Gen AI like No Technology Before It

      GenAI-Beyond the Proof of Concept

      Top Tech Trends Previsory: Life Insurance, 2025 Edition

      Technology Trends Previsory Webinar: Life Insurance; 2025 Edition

      Top Tech Trends Previsory: Property & Casualty Insurance, 2025 Edition

      Technology Trends Previsory Webinar: P&C Insurance; 2025 Edition

      GenAI-oneers In Insurance

      The Future of GenAI is Agentic

      Field Guide to GenAI Hyperscalers: Life Insurance Edition

      Field Guide to GenAI Hyperscalers: PC Insurance Edition

      Data Governance For Insurers In the Age of AI

      Akad Seguros: Empowering Brokers with Generative AI

      Scaling GenAI: Considerations for Insurance Leaders

      Gen AI - Lens on Use Cases in P&C Insurance

      GenAI - Lens on Use Cases In Life Insurance

      Beyond Human Intelligence: Unleashing the Power of Large Language Models in P&C Insurance

      Beyond Human Intelligence: Unleashing the Power of Large Language Models in Health Insurance

      Generative AI - Mitigating Risk To Realize Success in Life Insurance

      Generative AI - Mitigating Risk To Realize Success in P&C Insurance

      Generative AI and Large Language Models: A Snap Poll for the Celent Executive Panel

      Natural Language Processing: The Next Frontier in Data Aggregation and Understanding

      ChatGPT and Other Large Language Models: P&C Insurance Edition

      ChatGPT and Other Large Language Models: Life Insurance Edition

      THIS WEBINAR LINK WILL ONLY BE ACTIVATED WITH VENDOR AUTHORIZATION.

      Authors
      Karlyn Carnahan
      Karlyn Carnahan
      Head of Insurance, North America
      Keith Raymond
      Keith Raymond
      Principal Analyst
      Jaspaul Saini
      Jaspaul Saini
      Principal Analyst
      Jaspaul Saini
      Karlyn Carnahan
      Keith Raymond
      Details
      Geographic Focus
      Asia-Pacific, EMEA, LATAM, North America
      Horizontal Topics
      Artificial Intelligence, Artificial Intelligence - Generative AI e.g. ChatGPT, Customer Engagement
      Industry
      Life Insurance