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  5. FNB Life: Touchless Funeral Claims Brought to Life

FNB Life: Touchless Funeral Claims Brought to Life

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28 March 2023
Rob Norris

Winner of Celent Model Insurer 2023 Award for Customer Experience

Abstract

In the middle of a deadly pandemic, a South African financial institution breathed new life into its claims process for funeral policies by implementing end-to-end automation. FNB is now at the forefront of funeral insurance in South Africa, with a completely automated solution for receiving, validating, and paying funeral claims. As a result, FNB is delivering a better customer experience to its customers while also enjoying new operational efficiencies.

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