How DBS is Becoming an "AI-fueled" Bank

20 March 2024

Winner of the 2024 Celent Model Bank Award for Industrializing AI

Abstract

DBS Bank, one of the largest banks in the Asia-Pacific region, has a long-standing reputation for innovation. With AI becoming a more pervasive part of banking, the bank determined it would apply AI at scale across the organization to become an “AI-fueled” bank.

Banks around the world are beginning to see AI and machine learning–enabled solutions come to fruition. Increasingly, banks see the next wave of AI solutions as a strategy for growth and differentiation. However, the promise of AI cannot be achieved at scale without significant effort in data engineering, stewardship, and scalable model governance.

At DBS, data has been a key differentiator driving the bank’s digital transformation journey. In 2023 alone, the bank’s AI/ML use cases generated approximately US$275.9 million (SGD 370 million) of incremental economic value, either through revenue growth or expenses saved. This success is enabled by the AI Industrialization program and a strong data-driven strategy within the bank—one that is focused on maximizing value from data and analytics. The program is designed to create autonomy of data-driven innovation within business units by providing centralized frameworks, capabilities, tools, etc. to units across the bank.

Celent awarded DBS a Model Bank 2024 Award for Industrializing AI. This reflects the early vision, plan, and execution of an enterprise-wide data and AI strategy with impressive capabilities and positive economic value generation.

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