Over the past year, generative AI (Gen AI) has gone from moonshot to reality. What does this mean for financial institutions? To sketch out a picture of this new reality, Celent sought out the point-of-view of AI technology providers. Between September and October 2023, Celent distributed an online survey to technology platform and service providers that support FIs in insurance, banking, and capital markets. We queried them on their initiatives and investment priorities, the anticipated competitive advantage, and perspective on areas that will be positively impacted. In addition, we asked them to take the lens of their FI customers and rate employee and customer-facing use cases. Lastly, in recognition of the risks of developing and implementing Gen AI, we asked them to rank their concerns, challenges, and factors leading to success.
For over 20 years, Celent has helped senior executives make confident decisions around their technology strategies to execute at scale.
As the financial services industry rapidly evolves, there is more complexity, with new regulations, startups, technologies, and applications to stay on top of and prioritize. Celent helps you connect this ever-changing puzzle. We offer objective advice and clarity, backed by a database of thousands of solutions and award-winning global best practice use cases. With real-life domain expertise, we also guide you through the maze of emerging tech in the pursuit of value.
Our people, data, insights, and relationships form the foundation for you to use Celent to make confident technology decisions in financial services.
