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Top Trends in Retail Banking 2013

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13 December 2012
Bart Narter
Zilvinas Bareisis

Abstract

Every year Celent gathers its analysts from across the globe to summarize the top trends in retail banking.

In the report Top Trends in Retail Banking 2013, Celent synthesizes key trends in each of four major areas: payments, technology, digital channels, and branch. The geographic emphasis of this report is mostly North America; however, many of the trends are global in nature. Additionally, Celent touches on trends in China and Western Europe.

Some of the trends Celent sees in the marketplace are a little too trendy, with more discussion than reality. Celent goes against the grain in helping banks to sort out what not to think about as well as what to think about.

“Celent believes that the integration of mobile payments and merchant fund rewards will drive step changes in the payments landscape,” says Zil Bareisis, Senior Analyst with Celent’s Banking Group. “The combination of payment data, location awareness, and immediacy will be more than enough to put mobile offers over the top.”

“There has been a real paucity of core banking migrations in the United States and Canada over the past 15 or 20 years,” adds Bart Narter, Senior Vice President of Celent’s Banking Group and author of the report. “The pickup in activity in the last year or so has been dramatic.”

One trend that has been overhyped is cloud. Right now, pretty much everything is called cloud, but cloud needs to be defined before it can be discussed. This report offers Celent’s definition.

The discussion of each of these trends is brief, but the reader is referred to other Celent reports in order to get more in-depth views.

This 38-page report contains 21 figures and 2 tables.

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