Selecting a Merchant-Funded Rewards Platform: An In-depth Analysis of MFR Vendors

by Zilvinas Bareisis, August 29, 2012
Vendor Reviews
North America

Abstract

Third party merchant-funded rewards (MFR) platform vendors, such as Affinity Solutions, Cardlytics, Cartera Commerce, edo Interactive, FreeMonee Network, Truaxis, and other players, such as Linkable Networks, play a critical role in MFR market development.

The report, Selecting a Merchant-Funded Rewards Platform: An In-depth Analysis of MFR Vendors, is the second of two reports published by Celent on merchant-funded rewards. It includes detailed profiles of market vendors and an in-depth analysis of how the platforms can be distinguished from one another.

Celent believes that financial institutions should consider the following three broad sets of issues when deciding on the right platform partner for their MFR program:

  1. Value proposition, particularly seven key dimensions described in the report along which the companies differentiate themselves.
  2. Implementation and costs, such as typical length and costs of implementation and ongoing support.
  3. The company itself, such as longevity, funding, number and caliber of people, and other FI and merchant clients.

In addition to an in-depth analysis of how the companies differentiate themselves, the report contains detailed profiles for seven vendors:

  • Affinity Solutions
  • Cardlytics
  • Cartera Commerce
  • edo Interactive
  • FreeMonee Network
  • Linkable Networks
  • Truaxis

Each vendor profile has the same structure and includes the following information:

  • Company and solution overview
  • Consumer proposition: Types of offers, offer delivery, and redemption
  • Targeting capabilities and platform technical details
  • FI sales, implementation, and support
  • Interaction with merchants
  • FI and merchant costs and revenues
  • Market reach: Merchants, FIs, and consumers
  • Evidence of client success
  • Summary

“If a banking executive were to pick up a few MFR vendor marketing brochures, he or she may be left thinking that all these companies are the same,” says Zilvinas Bareisis, Senior Analyst with Celent’s Banking Group and author of the report. “However, scratch the surface, and important differences begin to emerge. Some companies are unique in certain aspects and, for others, it’s a matter of emphasis—they may have broad capabilities, but are particularly strong in one area or another.”

This report is written to give financial institutions and merchants better insight into the platform vendor offerings and help select the right partners for their program. It should be read in conjunction with another report, Can Card Issuers Turn Loyalty Program Costs into Revenues? A Case for Merchant-Funded Reward Programs, also published by Celent. It discusses the definition and evolution of the term merchant-funded rewards, describes various different companies competing in this space, defines a case for MFR programs, and assesses the extent to which the expected benefits have been achieved so far in the market. It also reviews the current state of the market and considers its likely future direction.

This 98-page report contains 31 figures and 28 tables.

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is part of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America (Boston)
Erica Ferguson
eferguson@celent.com
Tel.: +1 617 262 8225

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)208 870 7875

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81.3.3500.3023

Table of Contents

Executive Summary

1

Introduction

2

Re-cap of Merchant-Funded Rewards Definition

4

Selecting a Platform Partner for the MFR Program

6

Implementation and costs

14

The Company

16

Conclusion

19

Affinity Solutions

20

Cardlytics

30

Cartera Commerce

44

edo Interactive

54

FreeMonee Network

63

Linkable Networks

72

Truaxis

80

Cartera Commerce

44

Leveraging Celent’s Expertise

91

 

Analyst Access

91

 

Support for Financial Institutions

91

 

Support for Vendors

91

Related Celent Research

92

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