Payments and the Internet of Things: Opportunities and Challenges

by Zilvinas Bareisis, May 18, 2017
Industry Trends
Global

Abstract

The Internet of Things will change how commerce and transactions are conducted, and in turn will require changes in payments.

 

Celent has released a new report titled Payments and the Internet of Things: Opportunities and Challenges. The report was written by Zilvinas Bareisis, a Senior Analyst with Celent’s Banking practice.

For the Internet of Things (IoT) to deliver on its promise, payments capability will be crucial. As devices and entire platforms (e.g., cars) connect to the Internet, they become conduits for commerce transactions and require payments capability. IoT will change how commerce and transactions are conducted, and in turn will require changes in payments. How can the industry address the challenges and capture the opportunity?

IoT represents a big opportunity to deliver on the promise of connected commerce, and payments will be a key enabler. However, many challenges need to be addressed first to ensure ubiquity and security of IoT payments. Diverse partnerships are being formed between payments companies, device manufacturers, and various specialist players to enable connected commerce transactions. IoT offers banks more ways to engage the customers and understand them even better, which banks can monetize through cross-selling, better risk and collateral management, and new products.

“IoT takes contextual commerce to an entirely new level, as connected devices start facilitating customer orders, orchestrating commerce transactions, and ultimately acting as independent economic agents,” commented Bareisis.

“There are many payments and commerce orchestration-related challenges to be addressed, from authentication and security to tailored liability framework. And, as always, creating genuine value for customers, rather than doing something just because technology is available, will be what differentiates successful banking IoT propositions from expensive failures,” he added.

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
mpace@celent.com
Tel: +1 212 345 1366

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81 3 3500 3023

Table of Contents

Executive Summary

1

 

Key Research Questions

1

Introduction

3

 

Key Research Questions

4

Evolution of IoT: A Payments Perspective

5

 

Order Facilitators

5

 

Commerce Orchestrators

7

 

(Semi-)Autonomous Economic Agents

8

Preparing to Capture the IoT Opportunity: Selected Payments Industry Activities

10

 

Turning “Things” into Payment Devices

10

 

Connected Homes and Cars

12

 

Enabling Connected Commerce

13

Glimpsing Beyond Payments:  IoT and Banking

17

Leveraging Celent’s Expertise

19

 

Support for Financial Institutions

19

 

Support for Vendors

19

Related Celent Research

20

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