IT Services Vendors Solutions Spectrum: EMEA Version, 2010

by Catherine Stagg-Macey,  Nicolas Michellod, November 9, 2010
Product Trends/ Reviews
EMEA

Abstract

Celent profiles IT service vendors for the insurance industry. The report covers 28 vendors with a focus on Europe, the Middle East, and Africa.

In a new report, IT Services Vendors Solutions Spectrum: EMEA Version, 2010 Celent provides a guide of IT service vendors for insurers. Although not an exhaustive list, the report captures a wide cross-section of the available vendors and functions, and over time will include more. This report is a companion report to the version published for North America earlier this year.

“Service providers now have a strong foothold in the European region, with several having client relationships for a number of years,” says Catherine Stagg-Macey, Senior Analyst with Celent’s Insurance Group and coauthor of the report. “This can be considered a mature market for insurers, who can be confident they’ll find considerable choice and experience among these providers.”

 Vendors Profiled in This Report

3i-Infotech

Accenture

Aegis BPO Services

Atos Origin

CSC

ELCA

EXL Services

Genpact

HCL Technologies

Hexaware

IBM

Infosys

Larsen & Toubro Infotech (L&T)

Logica

MahindraSatyam

Mastek

Mindtree

Mphasis

Patni

Polaris

Steria (ex Xansa)

SunGard

Syntel

TCS

Tieto

Wipro

WNS

Xchanging

Feedback from CIO discussions and responses from clients in Celent’s ITS vendor survey show that the factors related to choosing an ITS vendor are not merely based on price, although price is still a big factor. “Clients want a vendor to be responsive to their needs and to really know their business,” says Nicolas Michellod, Senior Analyst with Celent’s Insurance Group and coauthor of the report. “Insurers are largely looking for partners in their delivery of IT, not just low-cost services.”

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
mpace@celent.com
Tel: +1 212 345 1366

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81 3 3500 3023

Table of Contents

Executive Summary

3

Introduction

4

IT Service Categories

6

Methodology

9

Comparative Tables

10

About the Profiles

14

3i Infotech

15

Accenture

24

Aegis Limited

30

Atos Origin

37

CSC

44

ELCA

50

ExlService Holdings, Inc.

57

Genpact

63

HCL Technologies

70

Hexaware Technologies

79

IBM

89

Infosys Technologies Limited

93

L&T Infotech

102

Logica

110

Mahindra System

117

Mastek Limited

124

MindTree Limited

131

MphasiS, an HP Company

139

Patni Computer Systems Ltd.

147

Polaris Software Ltd.

154

Steria

162

SunGard

170

Syntel Limited

174

Tata Consultancy Services

182

Tieto

189

Wipro Limited

196

WNS Global Services

205

Xchanging

213

Conclusion

219

Leveraging Celent’s Expertise

221

Related Celent Research

222

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