Insurance CIO/CTO Pressures, Priorities, Projects, and Plans: The View Across the Atlantic

by Catherine Stagg-Macey, August 8, 2007

Abstract

London, United Kingdom 8 August 2007

US and European insurance CIOs are focusing on the same business issues, but are taking a different approach to staffing and partnering with vendors.

In a new report from Celent, , Celent provides a comparative analysis about behaviors, initiatives, challenges, and priorities for 2007 between insurers in the United States and Europe, based on its in-depth surveys of 46 CIO/CTOs from the US and Europe at the end of 2006.

"There is a general convergence on business issues," says Catherine Stagg-Macey, senior analyst and one of the authors of the report. "Insurers on both sides of the Atlantic are focused on meeting market demands, especially for speed of service delivery and processing. This business driver is reflected in the IT initiatives around broker portals and other e-business projects."

"The biggest Trans-Atlantic difference is in vendor-partner utilization," notes Matthew Josefowicz, managing director of Celent's insurance practice and co-author of the report. "European insurers are much more heavily invested in outsourcing, while US insurers tend to prefer to keep development efforts in house. In addition, US insurers are much more focused on vended software applications, while Europeans are much more interested in custom-builds with consulting partners."

"Data Mastery is a common theme in both regions," says co-author Ashley Evans, an analyst in Celent's insurance practice. "Insurers across the world are trying to cope with a flood of external data while getting a better handle on their own internal customer, product, process, and risk data."

The 31-page report covers a broad range of areas, including detailed budget breakdowns, staffing plans and ratios, technology preferences and uses, use of Web Services and service-oriented architecture (SOA), approach to Data Mastery, and other areas. The report contains 21 figures analyzing survey responses from 46 insurer CIOs.

A table of contents is available online.

Members of Celent's Life/Health Insurance and Property/Casualty Insurance research services can download the report electronically by clicking on the icon to the left. Non-members should contact info@celent.com for more information.  

European Insurer

US Insurer

  • Key focus on distribution and related IT initiatives

  • Aggressive in outsourcing, especially in areas of telecom and application maintenance/development

  • Reliance on outsourcing results in smaller percentage of budget spent on staff

  • Spend 55% of budget on maintenance

  • Top three new projects are distribution, general administration and infrastructure

  • Very focused on data mastery, specifically around CDI and enterprise portals

  • Key focus on policy administration replacement

  • Less likely to outsource

  • Staff is largest budget category. Have higher percentage of technical staff

  • Spend 62% of budget on maintenance

  • Top three new project areas are IT infrastructure, policy administration and claims.

  • Very focused on data mastery  specifically around BI and data warehouse

Source: Celent analysis

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
mpace@celent.com
Tel: +1 212 345 1366

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81 3 3500 3023

Table of Contents

London, United Kingdom 8 August 2007

Executive Summary 03
Introduction 04
Key Findings 05
Business Pressures and  IT Priorities 08
Budgets 10
Staffing 12
Project Spending 16
Data Mastery 20
Outsourcing 22
Platforms and Technologies 24
Web Services and SOA 27
Vendor Preferences and Perceptions 29
Conclusions 31

 

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