Desktop Virtualization for Wealth Management and Insurance

Industry Trends
Asia-Pacific, EMEA, Latin America, North America

Abstract

Increasingly firms are looking for ways to work smarter, work differently, and enable their staff. Many technologies support this initiative, but desktop virtualization in particular offers this convenience to both insurers and wealth managers.

The impacts of the financial crisis are still being felt through the industry, and firms are working to respond. Digital technologies offer unprecedented opportunities for efficiencies, both within organizations and among partners.

In 2013 Celent reached out to insurers and wealth managers to share their stories around the opportunities and the impact of this key technology.

“A decade ago, the average employee was a person that came into an office to work, sat at their desk, and worked with their assigned equipment,” says Craig Beattie, Senior Analyst with Celent’s Insurance group and coauthor of the report, “Now ‘hot desk’ schemes, where employees and partners are not assigned desks and can make the choice to work from home or a local office, are common.”

“Wealth management firms require access to customer information and third party data to function properly,” says Bill Fearnley Jr., Senior Analyst in Securities & Investments and coauthor of the report, “Virtual desktop infrastructure, or VDI, enables firms to give employees access to PCs, applications and data when and where they need them in a compliant and controlled manner.”

“Virtualization of servers and desktops has been around for years; why are we revisiting VDI now?” asks Isabella Fonseca, Research Director and coauthor of the report, “In short, we are in an ‘always on’ world, and this has dramatically changed the way we work and how customers (and prospects) behave.”

A new report, Desktop Virtualisation for Wealth Management and Insurance, addresses how desktop virtualization can bring benefits to the new financial services workplace, where there are many users and touch points. The study analyzes the role of IT in VDI, and how VDI plays a role in the wealth management and insurance industry. The report concludes with Celent’s view on next steps in the VDI environment.

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned subsidiary of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
mpace@celent.com
Tel: +1 212 345 1366

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81 3 3500 3023

Table of Contents

Executive Summary

1

Introduction

2

 

What Is VDI?

2

 

Advantages to Deploying VDI

3

Drivers of Desktop Virtualization

4

The New Workplace

5

 

The New Organisation

5

 

The New Worker

5

 

The New Office

6

Delivering Excellent IT Services

7

 

The Role of IT

7

 

The Role of Virtualization

8

Desktop Virtualization in Insurance

11

 

The Insurance Imperative: Distribution and Claims

11

 

Distribution Is Critical for All Insurers in Its Many Forms

11

 

Claims and Particularly Catastrophe Claims

13

 

Mobility Is About Agility

14

Desktop Virtualization in Wealth Management

18

Conclusions

22

 

Virtualization for Mobile and Virtual Employees

22

 

Next Steps for the Wealth Management Firm

22

 

Next Steps for the Insurer

23

Leveraging Celent’s Expertise

24

 

Support for Financial Institutions

24

 

Support for Vendors

24

Related Celent Research

25

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