Celent Model Bank Awards

Celent Model Bank is awarded for best practices of technology usage in different areas critical to success in banking, and is the main award that a financial institution (FI) can receive from Celent. It is an annual program and we are celebrating its 10th anniversary this year.

For 2017, we are accepting nominations in five categories (see more detailed descriptions below):

We expect approximately 15 category awards, with two to five awards of equal merit in each category. Separately, we also plan to recognise one initiative as Model Bank of the Year.

Nominations for this year's Model Bank Awards are closed. Winners will be announced at Innovation & Insight Day on April 4, 2017 in Boston, Massachusetts

Good luck!

Celent Banking Team

Customer Experience
Initiatives aimed at improving customer experience, across all channels (digital and physical), for retail and corporate customers. Example initiatives include:

  • Innovative functionality enhancements for consumer digital platforms (e.g. mobile apps, online).
  • Online portals and mobile tools for corporate customers.
  • Creative use of physical resources (e.g. branch transformation, deployment of live agents, ATM innovations).
  • Delivering an integrated customer experience across channels.
  • Deploying innovative technologies that enhance customer experience (e.g. biometrics, artificial intelligence, wearables, etc.).

New products for retail and corporate customers, or significant improvements to existing ones. Example initiatives include:

  • Payments innovations: C2B, B2C, P2P, B2B.
  • Transaction banking product innovations (e.g. liquidity management, trade finance).
  • Lending and other products.

Operations and Risk
Initiatives aimed at improving internal efficiency and risk management. Example initiatives include:

  • Process automation (e.g. BPM, STP, RPA, document imaging, etc.).
  • Data analytics to support decision-making (e.g. price optimisation, customer insight, asset optimisation).
  • Security, fraud and risk management.

Legacy Transformation
Large scale transformation of legacy platforms. Example initiatives include:

  • Core banking transformation.
  • Payments back office replatforming (e.g. payment hubs, cards platform upgrade).
  • Deploying new technologies and delivery models (e.g. APIs, cloud, SaaS).

Emerging Innovation
Improving capability to innovate and experimenting with new technologies. Example initiatives include:

  • Initiatives aimed at improving the bank’s capability to innovate and bring innovation culture into the organisation – e.g. collaborating with/ investing into Fintech, developer hackathons, etc.
  • Interesting experiments/ proof-of-concept with emerging technologies (e.g. blockchain, robotics, artificial intelligence, machine learning, etc.) that demonstrate promise to transform the business.

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