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Preparing for digital

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25 March 2019
Karlyn Carnahan

The nature of the insurance business is changing rapidly.No one knows what it will look like in 2025 or beyond.New business models are emerging as are new ways of applying technology to deliver those models.Customers have new demands and new abilities to judge you.Ecosystems are burgeoning along with the need for rapid integration and real time everything.So it is no surprise that digitization of the industry is a hot topic.90% of insurers participating in a recent survey on priorities stated that they are engaged in digital transformation in some form.

We see many stories in the media about insurers engaging in cool initiatives.Often these initiatives are small projects focused on the use of emerging technologies such as voice UI, IoT or computer vision.But the industry is pivoting from seeing ‘digital’ as a project to seeing ‘digital’ as a core value and a fundamental strategic lever to drive financial results.

In fact, technology has become as core to an insurers strategy as underwriting, finance or marketing. However, making the transition from “IT as a cost center” to “IT as a core strategic pillar” requires transformation of the IT organization.Before you can reliably introduce the ‘cool stuff’ at scale, there are a lot of less cool, but important areas to address.

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