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Tip the Small Business Banking Playing Field in Your Favor

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14 November 2024
Alenka Grealish
Kieran Hines

Insights and Actions from Celent’s Dimensions Survey

Abstract

Celent analyzes the latest findings from its Dimensions survey, interviews with best practice players, and third party surveys. It’s no surprise that competition in small business banking is heating up, and barriers to entry continue to fall. To assist bankers in seizing opportunities, we outline a multidimensional game plan encompassing engagement models, channels, and new interfaces coupled with intelligence. Celent also sketch out the long game driven by generative AI.

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