Tug of War: The Competing Forces That Drive Insurance Technology Strategy

When evaluating solutions, enterprise architects have to balance a wide variety of requirements. This report presents a new way of thinking about conflicting requirements that frequently appear when assessing technology solutions.

In a new report, Tug of War: The Competing Forces That Drive Insurance Technology Strategy, Celent presents a model designed to aid in evaluating technology solutions. The model challenges insurers to understand their organisations and their key drivers.

“Methods for evaluating information technology solutions often give the impression that the various criteria and requirements are independent when this isn’t the case,” says Craig Beattie, analyst with Celent’s Insurance Group and author of the report.

This report presents a model based on five common requirements or criteria that are used to evaluate IT strategy and solutions. The criteria have been deliberately defined in the model to reduce overlap and to emphasize the tension between them. The model provides a useful discussion point in prioritising an insurer’s activities and seeking consistency in an insurer’s IT strategy.