IT Services Vendors Solutions Spectrum: North American Version, 2014

by Mohammed Mahfuz,  Karen Monks,  Nicolas Michellod, December 1, 2014
Vendor Reviews
North America

Abstract

Celent profiles IT service vendors for the insurance industry. The report covers 26 vendors around the globe with a focus on North American presence.

IT services vendors have become an integral part of the insurance landscape; even the most self-reliant insurers with expert IT organizations have some experience with an IT partner. The many IT service vendors of varying sizes, skills, and focus means it is difficult to create a comprehensive guide for the insurance industry.

In the report, IT Services Vendors Solutions Spectrum: North American Version, 2014, Celent looks to provide a guide of IT service vendors. Although this is not an exhaustive list, the report captures a wide cross-section of the available vendors and functions.

The report profiles the following vendors:

  • Accenture
  • Andesa Services
  • Atos Origin
  • CastleBay Consulting Corporation
  • CGI
  • Cognizant
  • CSC
  • Dell
  • EXL Services
  • Genpact
  • HCL Technologies
  • IBM
  • iGate
  • Indra Sistemas
  • Infosys
  • L&T Infotech
  • MajescoMastek
  • Mindtree
  • NIIT
  • Se2
  • Syntel
  • Tata Consultancy services
  • ValueMomentum
  • Virtusa
  • West Monroe Partners
  • Wipro
  • Zensar

“A significant amount of technology services business goes to large consultancies and software vendors because of their experience and depth of client base,” says Karen Monks, an analyst with Celent’s Insurance practice and coauthor of the report. “However, as the vendors profiled in this report demonstrate, there are also a number of small or niche services vendors who are able to offer different strengths and different kinds of business relationships.”

“The most successful partnerships insurers have with IT service vendors are the ones that are not just about replacing staff or lowering costs,” says Nicolas Michellod, a senior analyst with Celent’s Insurance practice and coauthor of the report. “Instead, the best partnerships are those that are long-term, strategic engagements, where a vendor is leveraged to bring in new expertise, adds both technology and domain knowledge to the business, and is relied on as a true partner.”

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
mpace@celent.com
Tel: +1 212 345 1366

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81 3 3500 3023

Table of Contents

Executive Summary

1

Introduction

2

IT Service Categories

3

Methodology

6

IT Services Vendors

7

Accenture

10

Andesa Services, Inc.

14

Atos

19

Castle Bay Consulting Corporation

23

CGI

28

Cognizant

33

CSC

40

Dell Insurance Services

45

Genpact

51

HCL Technologies

57

Ibexi Solutions Private Limited

64

IBM

71

IGATE Corporation

76

Indra Sistemas

82

Infosys

87

L&T Infotech

94

MajescoMastek

101

Mindtree Limited

107

NIIT Technologies Ltd.

113

se2 LLC

120

Syntel, Inc.

125

TCS

131

ValueMomentum

139

Virtusa Corporation

145

West Monroe Partners

151

Wipro Limited

157

Zensar Technologies Ltd.

163

Leveraging Celent’s Expertise

169

 

Support for Financial Institutions

169

 

Support for Vendors

169

Related Celent Research

170

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