IT Services Vendors Solutions Spectrum: North American Version, 2010

by Karen Monks, April 8, 2010
Product Trends/ Reviews
North America

Abstract

Celent profiles IT service vendors for the insurance industry. The report covers 35 vendors around the globe with a focus on North American presence.

IT service vendors have become an integral part of the insurance landscape; even the most self-reliant insurers with expert IT organizations have some experience with an IT partner. The many IT service vendors of varying sizes, skills, and focus means it is difficult to create a comprehensive guide for the insurance industry. In a new report, IT Services Vendors Solutions Spectrum: North American Version, 2010, Celent looks to provide a guide of IT service vendors. Although not an exhaustive list, the report captures a wide cross-section of the available vendors and functions, and over time will include more.

It profiles the following vendors:

  • 3i Infotech
  • Accenture
  • Aegis BPO Services
  • Agile Technologies
  • Birlasoft 
  • Blue Cod
  • CastleBay Consulting
  • Centric Consulting
  • Cognizant
  • CSC
  • CTS Consulting
  • Datamatics
  • Diamond
  • EXL Services
  • HCL Technologies
  • Hexaware
  • HP Enterprise Services
  • IBM
  • Infosys
  • Intelenet Global Services
  • Keane
  • L&T Infotech
  • MajescoMastek
  • MindTree
  • NIIT
  • Patni
  • Polaris
  • PwC
  • Softtek
  • SunGard
  • Syntel
  • Tata Consultancy Services (TCS)
  • UST Global
  • Wipro
  • WNS

“A significant amount of technology services business goes to large consultancies and software vendors because of their experience and depth of client base,” says Karen Monks, Analyst with Celent’s Insurance Group and coauthor of the report. “However, as the vendors profiled in this report demonstrate, many of the businesses that have been formed to meet demand are small or niche players, able to focus on different strengths and offer different kinds of business relationships.”

“The most successful partnerships insurers have with IT service vendors are the ones that are not just about replacing staff or lowering costs,” says Jeff Goldberg, Senior Analyst with Celent’s Insurance Group and coauthor of the report. “Instead, the best partnerships are those that are long-term, strategic engagements, where a vendor is leveraged to bring in new expertise, adds both technology and domain knowledge to the business, and is relied on as a true partner.”

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
mpace@celent.com
Tel: +1 212 345 1366

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81 3 3500 3023

Table of Contents

Executive Summary

3

introduction

4

IT Service Categories

7

Methodology

10

Comparative Tables

12

About the Profiles

16

3i Infotech

17

Accenture

25

Aegis Limited

30

Agile Technologies LLC

36

Birlasoft

43

Blue Cod Technologies

50

CastleBay Consulting

56

Centric Consulting

63

Cognizant Technology Solutions Corporation

70

CSC

79

CTS-Consulting

86

Datamatics

92

Diamond Management & Technology Consultants

100

ExlService Holdings, Inc.

107

HCL Technologies

114

Hexaware Technologies

124

HP Enterprise Services

133

IBM

137

Infosys Technologies Limited

139

Intelenet Global Services

147

Keane

154

L&T Infotech

162

MajescoMastek

170

MindTree Limited

177

NIIT Technologies Limited

186

Patni Computer Systems Inc.

195

Polaris

203

PricewaterhouseCoopers

213

Softtek

220

SunGard

228

Syntel Limited

232

Tata Consultancy Services

241

UST Global

248

Wipro Technologies

257

WNS Global Services

266

Conclusion

274

Leveraging Celent’s Expertise

276

Related Celent Research

277

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