IT Services Vendors Solutions Spectrum: LATAM Version, 2014

Vendor Reviews
Latin America

Abstract

Celent profiles IT service vendors for the insurance industry. The report covers nine global vendors with Latin America presence.

IT service vendors have become an integral part of the insurance landscape. Even the most self-reliant insurers with expert IT organizations have some experience with an IT partner. The number of IT service vendors of varying sizes, skills, and focus means it is difficult to create a comprehensive guide for the insurance industry. 

In the report IT Services Vendors Solutions Spectrum: LATAM Version, 2014, Celent looks to provide a guide of IT service vendors. Although this is not an exhaustive list, the report captures a wide cross-section of the available vendors and functions.

Celent has categorized the key services provided by vendors as:

  • Custom Development
  • Maintenance
  • Package Implementation
  • Domain Consulting
  • Strategic Consulting
  • Digital Consulting
  • Innovation Consulting & Partnering
  • Testing
  • Infrastructure Operations and Management
  • Cloud/SaaS Operations & Management
  • Architecture Design
  • Business Process Outsourcing
  • Systems & Data Migration

Not every vendor covered has an on-the-ground presence, but each vendor in this report provides one or more of these services to insurers in Latin America.

“A significant amount of technology services business goes to large consultancies and software vendors because of their experience and depth of client base,” says Nicolas Michellod, a senior analyst with Celent’s Insurance practice and coauthor of the report.

“The most successful partnerships insurers have with IT service vendors are the ones that are not just about replacing staff or lowering costs,” says Juan Mazzini, a senior analyst with Celent’s Insurance practice and coauthor of the report. “Instead, the best partnerships are those that are long-term, strategic engagements, where a vendor is leveraged to bring in new expertise, adds both technology and domain knowledge to the business, and is relied on as a true partner.”

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned subsidiary of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
mpace@celent.com
Tel: +1 212 345 1366

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81 3 3500 3023

Table of Contents

Executive Summary

1

Introduction

2

IT Service Categories

3

Methodology

6

IT Services Vendors

7

Accenture

9

CGI

13

Cognizant

18

CSC

24

HCL Technologies

28

IBM

35

IGATE Corporation

40

Indra Sistemas

45

Wipro Limited

50

Leveraging Celent’s Expertise

56

 

Support for Financial Institutions

56

 

Support for Vendors

56

Related Celent Research

57

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