Insurance in France 2011: The CIO Perspective

by Nicolas Michellod, February 3, 2011
Industry Trends
EMEA

Abstract

The French insurance market has gone through difficult times since the beginning of the financial crisis in 2008. Following the measures undertaken by French insurers in 2010, the industry has managed to weather the storm.

In a new report, Insurance in France in 2011: The CIO Perspective, Celent examines perspectives of French insurer CIOs for 2011. This report is the second version of the French CIO Perspective series, the goal of which is to evaluate how business concerns, IT budgets, investment focus, and other topics have changed during the past 12 months.

“The time when insurers were looking essentially for growth with cheap products to attract the mass market, and relying on investment profits to offset their poor combined ratio, is over,” says Nicolas Michellod, Senior Analyst with Celent's Insurance Group and coauthor of the report. “French insurers will try to find room for more collaboration with each other in the near future, aiming at finding synergies and cost saving opportunities in core operations,” he adds.

This report discusses trends that reflect Celent's experience of the market based on ongoing discussions with the industry and specifically deep interviews with 15 French CIOs at the end of 2010 and beginning of 2011. This report also provides broad IT investment plans and priorities for French insurers in 2011, details of budgets, use of outsourcing, IT investment hotspots, and information about the Solvency II preparation.

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
mpace@celent.com
Tel: +1 212 345 1366

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81 3 3500 3023

Table of Contents

Executive Summary

3

Introduction

4

The State of the French Insurance Market

6

Business Themes and IT Initiatives

10

IT Budgets and Spending

15

Investments in Core Applications

19

Outsourcing Adoption

24

Solvency II Preparation

27

Final Thoughts

30

Leveraging Celent’s Expertise

31

Related Celent Research

32

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