Insurance in France 2010: The CIO Perspective

by Nicolas Michellod, February 23, 2010
Industry Trends
EMEA

Abstract

Insurers around the globe have been tracking the volatile market conditions and adjusting their strategies since the start of the market crisis in the fall of 2008. On one hand, it is striking how similar the issues are for insurers in different geographies. On the other hand, Celent's experience is that there are subtle but important differences in how insurers from various countries respond to these issues.

In a new report, Insurance in France 2010: The CIO Perspective, Celent looks at IT investment plans and priorities for French insurers in 2010. Selected topics such as the impact of the recession, IT budgets, IT initiatives, and core applications are also explored on a more detailed level.

“Uncertainty has hit the French economy, and French insurers have responded with well articulated and well thought out measures. IT has been impacted, but overall CIOs have managed to get their business to perform according to their objectives, and they feel confident that they will be able to keep going,” says Nicolas Michellod, Senior Analyst with Celent’s Insurance group and author of the report. “IT investment follows the business themes, and investments in core systems are expected to help insurers respond to key questions around distribution, growth, and improvement of services delivered to clients.”

This report discusses trends reflecting Celent’s experience of the market based on ongoing discussions with the industry and, specifically, deep interviews with 11 French CIOs at the end of 2009 and beginning of 2010. This report also provides broad IT investment plans and priorities for French insurers in 2010, details of budgets, use of outsourcing, impact of the recession, and IT investment hotspots.

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned subsidiary of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
mpace@celent.com
Tel: +1 212 345 1366

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81 3 3500 3023

Table of Contents

Executive Summary

3

Introduction

4

French Insurance Market Overview

6

Business Themes for France

9

Recession Impact on IT Spending

14

The IT Investment Program for 2010

16

Investments in Core Systems and IT Outsourcing

22

Final Thoughts

26

Leveraging Celent’s Expertise

27

Related Celent Research

28

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