Insurance CIO/CTO Pressures, Priorities, Projects, and Plans for 2007: Survey Results

November 27, 2006


Boston, MA, USA November 27, 2006

Celent's fourth annual survey of senior IT executives finds increased focus on strategic spending to meet market demands and some concern over a softening property/casualty market.

In the fall of 2006, Celent surveyed 29 insurer senior IT executives to provide a deep information resource about priorities, behaviors, initiatives, and infrastructures at US insurers. Overall, the respondents represented US$50 billion in premium, or roughly 5% of the total US insurance market.

"There is continued focus on meeting market demands for speed to market and ease of doing business, and on new projects involving core systems, data mastery, and distribution," says Matthew Josefowicz, manager of Celent's insurance group and author of the report, . "Budgets and staffs are generally flat or growing modestly, but strategic investments continue. However, there are some indications that large P/C insurers may be keeping their powder dry until they can gauge the impact of the softening market."

Other key findings include:

Top areas of significant new project spending vary by size and sector, but include initiatives focused on underwriting, claims, product development, and data mastery. Document handling, policy administration system replacement, ACORD XML adoption, and agent portals, and BPM all show up among the most common areas of significant new project spending. The report lists the top areas of "significant" and "some" new project spending by four size-and-sector groups of insurer respondents.

Web services/SOA is real. Adoption of enterprise service buses and UDDI infrastructures may not yet be widespread, but the average insurer had approximately 15 services live within its enterprise, and about half of the sample is using Web services/SOA for internal and external integration to enable new business and underwriting. ACORD XML continues to play a role in more than half of these initiatives.

The incremental mainframe migration is continuing, and Linux is becoming an important element of platform modernization along with Windows. While most large insurers rely on at least partially on mainframes for their core policy systems, the overall role of mainframes continues to wane gradually.

The 56-page report covers a broad range of areas, including detailed budget breakdowns, staffing plans and ratios, and an analysis of insurer activity in over 70 specific technology initiatives ranging from direct online sales to core systems to specific deployments of business process management and document management systems. The report contains 41 figures analyzing survey responses.

A table of contents and a list of figures are available online.


Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

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Michele Pace
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Europe (London)
Chris Williams
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Yumi Nagaoka
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Table of Contents

Boston, MA, USA November 27, 2006

Executive Summary 3
Introduction 4
Key Findings 6
About the Survey 7
Business Pressures and IT Priorities 9
Budgets 13
Staffing 17
New Project Spending: General 20
New Project Spending: Specific Initiatives 24
Data as a Strategic Asset 36
Outsourcing 39
Platforms and Technologies 42
Web Services and SOA 46
Vendors: Preferences and Perceptions 51
Conclusions 54
Objectivity and Methodology 55

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