Gen-Y College Students, Financial Services, and the Web

September 10, 2003

Abstract

 

New York, NY, USA September 10, 2003

A recent Celent survey highlights a high level of sophistication and demand for multi-channel service among Gen-Y financial consumers, and underlines the often-overlooked importance of trusted advisors用arents and employers擁n reaching college students and new grads.

Today痴 college students are fairly savvy consumers of financial services who place a premium on high-quality online service and maintaining good credit. They are also most likely to choose providers based on recommendations from trusted sources: parents and employers. A recent survey of 375 undergraduates revealed these and other findings, which Celent has made available in its latest report, .

"With increasingly heavy competition in the consumer financial services marketplace, finding untapped pools of potential customers is more important than ever. College students and new graduates represent an important opportunity," said report author and Celent group manager Matthew Josefowicz. "By targeting full-time college students, financial services marketers have an opportunity to get a jump on their competitors in acquiring the most desirable segment of Gen-Y as customers."

Many banks and card companies already understand the importance of the college market and have established programs to reach and serve them, as have a few insurers. Investment firms have been much less active in targeting college students historically, but Celent痴 survey reveals nascent demand and suggests that brokers may want to take a second look at this market.

Top Four Factors For Each Area (Besides Rates/Pricing)

Key findings in the report include:

Parental Guidance Necessary. More than 65% of respondents ranked parental recommendation as "very important" or "important" in choosing a provider.

We値l Give at the Office? 27% of respondents said that being given information by an employer would lead them to "probably" check out a provider's services (more than any other channel).

Generation Web. 65% listed the Web as their preferred method for receiving product information, 38% preferred the Web or email as their top preferred way to interact with providers, and 60% rated online service as "very important" or "important" in choosing a provider.

Beyond Banking. 38% of respondents either had a current brokerage account, or were planning to open one within two years. Among male respondents, the numbers were even higher. And while the 25% of respondents who reported having current life insurance mostly received it from their parents, 15% expected to purchase life insurance within two years.

The report is based on an online survey of 375 full-time undergraduates between the ages of 18-25 conducted by Celent in August 2003. Respondents were asked about: their current financial product usage, their preferred methods of interactions with providers, their use of technology, their financial goals and concerns and how they expect to address them, what channels are most likely to reach them, and what factors influence their decisions in choosing providers.

Each section of the report presents analyses of the responses in these areas, and ends with key findings for that section. The report concludes with general recommendations for financial services providers and specific recommendations for retail banks, card issuers, investment providers, and insurers.

A is available online.

 

of Celent Communications' research services can download the report electronically by clicking on the icon to the left.  Non-members should contact info@celent.com for more information.

 

        

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Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
mpace@celent.com
Tel: +1 212 345 1366

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81 3 3500 3023

Table of Contents

 

  New York, NY, USA September 10, 2003

Return to report Abstract

 

EXECUTIVE SUMMARY 3
INTRODUCTION 4
MARKET OPPORTUNITY 5
THE SURVEY AND RESPONDENTS 7
GEN-Y AND FINANCIAL SERVICES 10
MULTI-CHANNEL EXPECTATIONS 16
CHOOSING PROVIDERS 19
REACHING GEN-Y 24
CONCLUDING RECOMMENDATIONS 28
OBJECTIVITY & METHODOLOGY 30
 

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