The Future of Wholesale eBanking: The Portal

August 3, 2000

Abstract

Cambridge, MA, USA, 3 August 2000

Report Published by Celent

In an urge to solidify and expand customer relationships and to stay ahead of the competition, wholesale banks have turned to the next generation of personalized and uniform online services, Internet banking portals. The future of wholesale banking is to move away from multiple online systems to support the various corporate financial services, providing business customers with a single sign-on capability to access all of the bank’s array of banking and non-banking services.

In this 27-page report, “The Future of Wholesale e-Banking: The Portal,” Celent Communications  concentrates on the evolution of wholesale e-banking and the emergence of Internet portals in financial services. The analysis will help banks understand the importance of integrating portal developments to their list of online initiatives. The report also recommends strategies for banks planning to enter the Internet portal space, as well as spending and revenue opportunities for them. Examples of US banks’ portal strategies are included.

Members of Celent Communications’ Wholesale Banking research service can download this report electronically by clicking on the icon to the right.

“Today, the number of Internet portals in business banking in the United States is small, but we expect to see a rising curve for wholesale banks offering this service,” explains Isabella Fonseca, an analyst in Celent’s e-banking group. “By 2003, 40% of the top 100 US banks will be offering advanced Internet portals to their business customers. Internet banking portals will be the future of wholesale e-banking, providing businesses with the convenience of a single entry point to banking and business services. Early adopter banks will have to provide the appropriate mix of products and services for differentiation and customer retention.”  

A Table of Contents is available online.

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned subsidiary of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
mpace@celent.com
Tel: +1 212 345 1366

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81 3 3500 3023

Table of Contents

 

Cambridge, MA, USA, August 3, 2000

Return to Abstract of this report.

OVERVIEW 3
WHAT IS A PORTAL? 5
  Single Sign-On 5
  Valued-Added Information 7
  Value-Added Services 7
  Personalization 9
  Targeted Marketing 10
  Consistent Look and Feel 10
  Portal Product and Services 11
  Internet Banking Portal Architecture 12
BENEFITS AND CHALLENGES OF PORTALS 14
  Benefits for Business Customers 14
  Benefits for Financial Institutions 14
  Challenges for Financial Institutions 16
MARKETPLACE 18
  Penetration 18
  Spending 18
  Revenues 20
  Market Leaders 21
FUTURE TRENDS 23

 

        

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