Ethnic Minorities, Financial Services, and the Web
As ethnic minority populations get larger and more affluent, they are becoming key markets for U.S. financial services providers. While some providers already have ethnic marketing strategies, few of these include the Web, which will soon become a competitive requirement.
With the spending power of Hispanic-Americans and Asian-Americans expected to total over US$1.3 trillion by 2007, many financial services providers are preparing for a polyglot future. In a new report, , Celent Communications urges firms to consider the trends of increasing affluence and Internet usage among these groups, as well as their preferences for primary language communication. Celent recommends that providers make the Web a part of their strategies to reach and serve these markets.
"Asian-American and Hispanic-American spending power is growing between 8% and 10% annually, much faster than the general population. But their use of financial services products still lags behind the general population. These markets are important green field opportunities for financial services providers," says Sang Lee, co-author of the report and manager of Celents securities and investments group. "At the same time, Internet usage among Asian-Americans is higher than of the general population, and while Hispanic-Americans trail both groups in Internet use, the rate of Internet penetration in this group is growing faster than any other."
"Financial services providers need to expand their ethnic market strategies beyond the core three Rs of recruiting, riting, and real estate," adds Matthew Josefowicz, co-author of the report and manager of Celents insurance group. "Just as adding primary language call-centers and ATMs became a competitive requirement in serving ethnic markets over the last few years, we anticipate that primary language online services will become competitive requirements within the next two to five years -- and that early movers will secure a competitive advantage."
The 45-page report provides a wealth of population, economic, and behavioral data on Hispanic- and Asian-Americans, with specific focus on Chinese-Americans, the largest sub-group of Asian-Americans. The report includes 43 charts of detailed market data and projections, as well as the results of a survey of 43 leading banks, brokerages, and insurance companies on their current in-language offerings.
A is available online.
of Celent Communications' Retail Banking, Retail Securities and Investments, Life/Health Insurance and Property/Casualty Insurance research services can download the report electronically by clicking on the icon to the left. Non-members should contact firstname.lastname@example.org for more information.
Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned subsidiary of Marsh & McLennan Companies [NYSE: MMC].
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|Boston, MA, USA New York, NY, USA January 28, 2003|
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