E-Business Strategies for a New Mobile World: Considerations for Insurance

by Catherine Stagg-Macey, November 26, 2010
Industry Trends
Global, Asia-Pacific, EMEA, Latin America, North America

Abstract

Insurers developed user interfaces based on assumptions about screen size, browser versions, input, and processing capability. These assumptions can no longer be taken for granted.

Mobility is more than smartphones. The emergence of new connected devices, such as tablet computers like Apple’s iPad or Samsung Galaxy tablet, will create additional options for media consumption any time and anywhere. In a new report, E-Business Strategies for a New Mobile World, Celent examines mobility and associated considerations when updating and developing future versions of an insurer e-business strategy. The report urges insurers to engage with the business to refresh and review the e-business strategy in light of changes in the mobile space, and these discussions should drive investment in application landscapes that are woefully unfit for this new future.

“Insurer staff will increasingly adopt or even buy their own devices—tablets, smartphones—and expect them to work seamlessly with internal core systems. This is similarly true for customers,” says Catherine Stagg-Macey, Senior Analyst with Celent’s Insurance Group and author of the report. “This raises the question of the readiness of core systems to be viewed through varied devices.”

This report covers points of demographics, device differences, and how these impact consumers’ appetite for content (both consuming it and creating it). The report details several examples of where mobile devices are being used in the insurance business process, and concludes with a discussion on strategies for addressing a new-world e-business strategy.

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
mpace@celent.com
Tel: +1 212 345 1366

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81 3 3500 3023

Table of Contents

Executive Summary

3

Introduction

4

The Mobility Spectrum

6

Applying Mobile to the Insurance Business Process

9

Decision Time

13

Leveraging Celent’s Expertise

16

Related Celent Research

17

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