Collaboration and Insurance 2.0: An Overview of Social Software and Enterprise 2.0 for Insurers
Undeniably, Facebook and Twitter have changed the way human beings communicate on a global scale. Web 2.0 and the social Internet is now making its way into the insurance industry, affecting how staff members communicate with each other and with third parties.
In a new report, Collaboration and Insurance 2.0: An Overview of Social Software and Enterprise 2.0 for Insurers, Celent reviews how collaboration is relevant, accessible, and being deployed by the insurance industry. The report offers a definition of Web 2.0 and what these technologies mean in the context of a regulated environment dominated by disparate teams and workflows.
“Despite the challenging business case, insurers are investing in social technology,” says Craig Beattie, Analyst with Celent’s Insurance group and author of the report. “The impact on the culture of an organisation and the ability of this software to bridge organisational, hierarchical, and geographical walls are hugely compelling to large insurers, especially those formed by acquisitions.“
The report draws together a description of this social technology, its potential in an insurance context, and some real examples from the insurance industry.
Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is part of Marsh & McLennan Companies [NYSE: MMC].
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Table of Contents
What Are Web 2.0 and Enterprise 2.0?
Web 2.0 in Short
Elements of a Social Business
Social Business Processes
The Collaboration Cycle
Social Technology and Nearly STP
Ourspace at Swiss Re
Allianz Life Insurance Company of North America
Broker Engagement 2.0 at Torus Insurance
Staff Training 2.0 at HFDC Standard Life Insurance
Social Business Initiatives
Five Key Benefits of Enterprise 2.0 and Social Platforms
Becoming a Social Business
Leveraging Celent’s Expertise
Support for Financial Institutions
Support for Vendors
Related Celent Research