Changing Networks, Changing Insurers

by Donald Light, December 27, 2007


San Francisco, CA, USA December 27, 2007

Celent looks at the impact of new developments in network technology on how insurers operate.

In a new report, , Celent analyzes how networks are changing and how smart insurers will use those changes to their advantage. Changes in networks have a mutually reinforcing relationship with changes in the communication-intensive technologies--creating a new enabled technology stack. These changes in networks and network-enabled technologies have led to four major changes in how insurers work get done. There are more interactions, fewer but more important decisions made by line workers, more available information, and a changing relationship between productivity and effectiveness.

"Networks are changing. More people and types of devices are connected to them, sending and receiving more varieties of content and using more accessible and greater levels of bandwidth," said Donald Light, senior analyst and author of the report.

This report uses the impact of today's network technology on insurance companies as a departure point. It looks three to five years into the future, asking how foreseeable changes in network technology will change what insurers do and how they do it. It also discusses the implications for an individual insurer's competitive position and for the economic and social functions performed by the industry as a whole.

The 22-page report contains two figures and three tables. A table of contents is available online.

Members of Celent's Property/Casualty Insurance and Life/Health Insurance research services can download the report electronically by clicking on the icon to the left.  Non-members should contact for more information.  

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
Tel: +1 212 345 1366

Europe (London)
Chris Williams
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
Tel.: +81 3 3500 3023

Table of Contents

San Francisco, CA, USA December 27, 2007

Executive Summary 03
Introduction 04
How the Network Is Changing 05
The Enabled Technologies 11
How Work and Organizations Are Changing 14
Impact on Insurance Industry Sectors 19
Conclusions 21


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