Card Management and Transaction Processing Vendors, Part III: Issuer Processors

by Zilvinas Bareisis, June 11, 2015
Global

Abstract

Celent completed an extensive research effort to understand the landscape of vendors and service providers in card management and transaction processing (CMTP). Celent has already published reports in this research series introducing CMTP technologies and discussing market trends. This is a pack of reports focusing on vendors.

The demand for cards management and transaction processing technologies and capabilities continues to grow. Banks and other institutions looking to either establish or upgrade their CMTP capabilities are asking: What options do I have? How should I approach the challenge? Who can I turn to for help?

The new report Card Management and Transaction Processing Vendors, Part III: Issuer Processors addresses three research questions below.

It is the third in a series of CMTP vendor reports being published at the same time. Other reports include vendor landscape overview and focus on other vendor categories:

Eight issuer processors participated in this research effort: First Data, FIS, Fiserv, HP, Jack Henry, MasterCard, Nets, and TSYS. In addition, 11 packaged software vendors and eight professional services firms took part as well.

Given the broad scope of this research and diversity of companies participating, Celent’s full ABCD vendor evaluation framework is not appropriate or feasible. However, we did get insights into each company’s market presence: what clients they serve (i.e., size, type), how many, and in which markets.

“Clients seeking help with card management and transaction processing technologies don’t have to face the challenge alone,” says Zilvinas Bareisis, a senior analyst with Celent’s Banking practice and author of the report. “In each of the three categories of providers they can choose between global leaders, global challengers, and regional champions available in their geography.”

“This is one of the broadest research efforts we’ve seen conducted in the cards space, demonstrating Celent’s commitment to this important segment of banking technology,” says Dan Latimore, senior vice president of Celent’s Banking practice. “We’d like to express our gratitude and appreciation to the 27 research participants; their effort was nontrivial.”

This 80-page report contains 26 figures and 40 tables. All four reports in this series contain 298 pages, 103 figures, and 109 tables.

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned subsidiary of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
mpace@celent.com
Tel: +1 212 345 1366

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81 3 3500 3023

Table of Contents

Executive Summary

1

 

Key Research Questions

1

Introduction

4

Selecting an Issuer Processor

5

Market Presence Analysis

10

First Data

13

FIS

23

Fiserv

35

HP

42

Jack Henry & Associates

48

MasterCard

53

Nets

59

TSYS

63

Appendix: Research Approach and Participants

71

Leveraging Celent’s Expertise

74

 

Support for Financial Institutions

74

 

Support for Vendors

74

Related Celent Research

75

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