Business Process Management Solution Vendors for Insurers 2007

by Donald Light, June 6, 2007

Abstract

San Francisco, CA, USA June 6, 2007

Celent looks at eleven BPM solutions.

In a new report, , Celent examines eleven business process management (BPM) vendors and solutions.

The report features Celent's ABCD Vendor View. The ABCD Vendor View presents a comparative view of the vendor marketplace that visually represents four elements: Advanced technology and technical flexibility, Breadth of functionality, Customer base, and Depth of client services.

"We find that since our last report in 2004, there has been a substantial amount of convergence among these solutions," says Donald Light, senior analyst and author of the report. "Nearly all of them offer all six BPM elements, as well as significant levels of both staff workflow functionality and system integration capability. And as service-oriented architecture (SOA) has become a landmark in most insurers' technology roadmaps, all the profiled BPM vendors have made a major commitment to SOA."

The 77-page report contains seven figures and 42 tables. A table of contents is available online.

Members of Celent's Property/Casualty Insurance and Life/Health Insurance research services can download the report electronically by clicking on the icon to the left. Non-members should contact info@celent.com for more information.  

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned subsidiary of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
mpace@celent.com
Tel: +1 212 345 1366

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81 3 3500 3023

Table of Contents

San Francisco, CA, USA June 6, 2007

Executive Summary 4
Introduction 6
What's in a BPM Solution? 7
Report Methodology 13
Celent's ABCD Vendor View 14
About the Profiles 16
Adeptia Business Process Management Server 17
BEA AquaLogic BPM Suite 23
CSC and DST: Automated Work Distributor 27
Exigen Process Backbone and Insurance Process Backbone 32
Fiserv and Lombardi: FastTrack BPM, Powered by Lombardi TeamWorks 37
Global 360: Process360 42
IBM BPM Suite 47
Metastorm BPM Suite 53
Pegasystems SmartBPM Suite 58
TIBCO iProcess Suite 63
Vitria BusinessWare and Business Accelerator 68
Whitehill BPI 73
Comparative Charts and Analysis 76
Concluding Thoughts 79
Objectivity and Methodology 81

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