BPO for the Life/Pension Market in the UK: A Growing Niche

December 16, 2004

Abstract

New York, NY, USA December 16, 2004

Celent projects that spending on policy processing BPO will grow from GBP 175 million today to GBP 350 million by the end of 2008.

Change has become constant in the life/pension market in the UK. BPO vendors are aiming to help life/ pension providers adapt to those changes. BPO for life/pension providers promises to be a red-hot market over the next five years.

In a new report, BPO for the Life/Pensions Market in the UK: A Growing Niche, Celent examines the changes in the UK market and regulatory environment that are driving life/pension providers to purchase BPO services for policy administration, and briefly profiles six BPO providers currently being used at life/pension providers. Vendors profiled in the report are Capita, CSC, Liberata, Marlborough Stirling, Sapiens/EDS, and Unisys.

"This market is ripe for significant growth," says

Chad Hersh, a senior analyst in Celent痴 insurance practice and author of the report. "Many factors, like the changes to the polarization scheme, the Sandler Review, and A-Day, are contributing to a need to improve margins and flexibility.

"In a few years, the economies of scale achieved by BPO providers will drive down costs and make it difficult to say no to outsourcing, particularly for run-off business," adds Hersh.

The 17-page report contains two figures and two tables. A

table of contents is available online.

of Celent Communications' Life/Health Insurance research service can download the report electronically by clicking on the icon to the left.  Non-members should contact info@celent.com for more information.

        

Send mail to info@celent.com with questions or comments about this Web site.

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned subsidiary of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
mpace@celent.com
Tel: +1 212 345 1366

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81 3 3500 3023

Table of Contents

 

New York, NY, USA December 16,  2004

BPO for the Life/Pension Market in the UK

Return to report Abstract

 

EXECUTIVE SUMMARY 3
INTRODUCTION 5
MARKET OVERVIEW 6
KEY BUSINESS ISSUES FOR BPO 7
  Open-Book Versus Run-Off Business 7
  BPR and BPO 8
MARKET SIZE ESTIMATES 10
MAJOR BPO PROVIDERS 12
  Capita 12
  CSC 12
  Liberata 13
  Marlborough Stirling 13
  Sapiens/EDS 14
  Unisys 14
LOOKING FORWARD 15
OBJECTIVITY & METHODOLOGY 16

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