ATM Outsourcing Services: A Global View

by Isabella Fonseca,  Neil Katkov, PhD, June 4, 2003

Abstract

Milan, Italy Tokyo, Japan Boston, USA June 4, 2003

ATM Outsourcing: A Global View

Celent estimates that financial institutions and ISOs worldwide spent US$4.9 billion on outsourcing services for ATM operations in 2002. The market still has considerable room for growth, however, and ATM outsourcing should grow at a steady pace, to US$6.5 billion by the end of 2007.

In a new report, , Celent describes the various services that make up the ATM (Automated Teller Machine) outsourcing palette and provides an overview of the companies providing these services. The report also describes the key drivers for ATM outsourcing today, and analyzes outsourcing trends in North America, Europe and Asia-Pacific.

Banks dedicate significant financial and management resources to the ongoing operation and support of their ATM fleets. In recent years, banks have been taking a closer look at alternative ways of managing their ATM networks. As banks struggle to minimize costs in the current economic environment, outsourcing has become an attractive option for more institutions.

"Although a few basic functions have been outsourced for years, managed services still comprise only a tenth or so of total ATM operating costs," comments Isabella Fonseca, Celent Senior Analyst and co-author of the report. "Several factors, including the migration from OS/2 to open systems, a trend favoring bundled services by ATM makers and other providers, and an increasing need for banks to focus on their core business, will help drive a steady expansion in demand. There is still plenty of room for growth in this market."

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While the categories of outsourced ATM services are more or less constant worldwide, each region has its own specific characteristics.," adds Neil Katkov, co-author of the report. "The challenge for would-be global providers is to understand the unique conditions, as well as service needs, pertaining in each market."

The 40-page report contains 15 figures and 4 tables.

A is available online.

of Celent Communications' Retail Banking research service can download the report electronically by clicking on the icon to the left.  Non-members should contact info@celent.com for more information.

        

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Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned subsidiary of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
mpace@celent.com
Tel: +1 212 345 1366

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81 3 3500 3023

Table of Contents

 

Milan, Italy Japan, Tokyo Boston, USA June 4, 2003

ATM Outsourcing: A Global  View

Return to report Abstract

 

EXECUTIVE SUMMARY 3
INTRODUCTION 4
THE ATM OUTSOURCING PALETTE 7
ATM OUTSOURCING PARTICIPANTS 10
DRIVERS OF OUTSOURCING 14
REGIONAL VARIATIONS 16
  North America 16
  Europe 22
  Asia-Pacific 30
MARKET SIZING 35
FUTURE TRENDS 38

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