Fintech Americas 2017

: Miami, Florida
: October 5, 2017
: Juan Mazzini, Banking, Insurance, Wealth Management
Latin America

Now in its 4th year, Fintech Americas has established itself as an industry leader in helping bankers and
financial professionals transform their organizations into more agile, technology-driven companies by

Insurance Analytics Europe

: London, UK
: October 9, 2017
: Craig Beattie, Insurance
EMEA
Insurance

Insurance data and analytics event – the two days where tech and business come together to drive maximum value from analytics.

Insurance IoT Europe Summit

: London, United Kingdom
: June 26, 2017
: Craig Beattie, Insurance
EMEA
Insurance

The Insurance IoT Europe conference and exhibition is the only event created tackling the applications of connected devices across all lines of insurance. Now in its 2nd year, it's a key meeting point for C-level executives and heads of strategy, R&D and innovation to address how IoT is transforming risk, pricing, claims and most importantly – the relationship with your customers.

REPORT PREVIOUSLY PUBLISHED BY OLIVER WYMAN
May 9, 2017
Industry Trends
Global

Abstract

The US mortgage industry has changed dramatically since the global financial crisis. While much of banking has continued its decades-long consolidation, the post-crisis origination market has been characterized by increasing fragmentation as well as the resurrection of nonbank lenders. As the industry moves forward, players must consider strategic positioning in an environment marked by an accelerating pace of change.

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
mpace@celent.com
Tel: +1 212 345 1366

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81 3 3500 3023

Table of Contents

1. Shifting Sands and Crumbling Towers

3

2. Different Strokes for Different Folks

11

3. Digital Mortgage Nirvana

18

4. The Future of Technology in Mortgage Innovations

28

5. A Model for Efficient Mortgage Servicing

36

Four things Financial Institutions get all wrong about chatbots (and how to get them right)

:
: June 6, 2017
: 11:00 AM - 12:00 PM EDT
: Daniel Latimore, Banking
Global
Banking

Chatbots can reduce costs, improve the customer experience, and reduce errors – they can even clean your oven! Or so goes the hype... As an increasing number of financial institutions are experimenting with chatbots – what are banks getting right about bots and what are they getting wrong? What can we learn from these early mistakes?

Digital Banking

: Austin, TX
: June 12, 2017
: Daniel Latimore, Banking
North America
Banking

At Digital Banking this year, the leaders who are creating state-of-the-art apps, chatbots, authentication and internet-of-things applications will tell us how they do it. The issues will be debated, like how and with whom to share account data and whether or not to try to compete with top-rated mobile wallet apps. And the brightest minds in the industry will be on hand to share ideas, network and collaborate

by Jay Wolstenholme, May 5, 2017
Product Trends/ Reviews
Global

Abstract

As investment strategies become more sophisticated, diverse, and under stricter regulatory reporting requirements, operations and technology need to keep up.

Celent has released a new report titled Marching to a Different Beat: Architectures and IT Sourcing Options for Asset Managers. The report was written by Jay Wolstenholme, a Senior Analyst in Celent’s Securities & Investments practice.

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
mpace@celent.com
Tel: +1 212 345 1366

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81 3 3500 3023

Table of Contents

Executive Summary

1

 

Key Research Questions

1

Introduction

3

 

Key Research Questions

4

Buy Side Categorization by AuM

5

 

$250 Billion to $4.5 Trillion

5

 

$100 Billion to $250 Billion

5

 

$30 Billion to $100 Billion

6

 

$10 Billion to $30 Billion

6

 

Less than $10 Billion

6

 

Special Note on Hedge Funds

6

Three Technical Asset Management Architectures

8

 

Large Asset Manager ($100 Billion to $4.5 Trillion)

8

 

Midsize Asset Manager ($20 Billion to $100 Billion

11

 

Smaller AMs (< $20 Billion) — The Move to Cloud

12

Asset Owner Technology Options

14

 

The Cloud

14

 

Cloud/Remote Offerings for the Buy Side: Starting from the Beginning

14

 

Vendor Sourcing Options

16

Conclusion

17

Leveraging Celent’s Expertise

18

 

Support for Financial Institutions

18

 

Support for Vendors

18

Related Celent Research

19

2017 Retail Banking Forum

: Hong Kong
: July 26, 2017
: Eiichiro Yanagawa, Banking
Asia-Pacific
Banking

With the resounding success of 2016’s round across cities in Southeast Asia, we are proud to bring back Asian Banking & Finance Magazine's Retail Banking Forum for year 2017.

With Asia's retail banking industry facing various challenges, Asian Banking and Finance seeks to bring together the region’s bankers and thought leaders again this year with the aim of providing a platform that is conducive for intelligent discussions.

Asia Conference on Claims Management and Insurance Fraud

: Singapore
: June 14, 2017
: Eiichiro Yanagawa, Insurance
Asia-Pacific
Insurance

Paying claims is the raison d’etre of insurance companies. Yet the industry lags behind, especially in this digital era, to manage claims and combat fraud without jeopardising the image of the insurance industry. Claims management is sensitive, as a wrongly-denied claim can go public and viral. An easy claims management system might open the floodgates for spurious fraudulent calls. Then, there are regulatory pressures to treat your customers fairly.

by Juan Mazzini, May 2, 2017
Industry Trends
Latin America

Abstract

Latin American P&C insurers continue in their quest for digital and becoming a source of innovation.

Celent has released a new report titled P&C Insurance in Latin America 2017: The CIO Perspective. The report was written by Juan Mazzini, a Senior Analyst with Celent’s Insurance practice.

Latin American P&C insurers continue in their quest of digital and becoming a source of innovation.

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
mpace@celent.com
Tel: +1 212 345 1366

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81 3 3500 3023

Table of Contents

Executive Summary

1

 

Key Research Questions

1

Introduction

2

 

Key Research Questions

2

 

Methodology

3

Market Overview

4

 

Economic and Insurance Outlook

5

IT Business Trends

7

 

IT Spending

7

 

IT Spending Trends

8

IT Priorities

11

 

Core System Replacement or Modernization

13

 

Digital Transformation

16

 

Innovation / IT Enabled Innovation

18

IT Investments

20

 

IT Budget

20

 

IT Spending

21

 

IT Staffing

23

 

External Software and Hardware

24

Conclusion

26

Leveraging Celent’s Expertise

29

 

Support for Financial Institutions

29

 

Support for Vendors

29

Related Celent Research

30

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