Tom Scales is a research director of Celent’s Americas Life and Health Insurance practice. His research and consulting focuses on operational best practices, real-world case studies and the application of vendor technology. His particular passion is to challenge life insurers to move faster in innovation. He also leads a broad range of consulting projects, such as transformation project health checks, Deep Dive strategies for both insurers and vendors, and a variety of system selection projects.
Tom is an industry veteran. His early experience was primarily with vendors, in a broad variety of roles from the most technical to sales and marketing to executive leadership. Later in his career, he led operations and technology for Crump, the nation’s largest life and annuity brokerage. More recently, he led the operations and technology organizations for Transamerica, for their US Life insurance companies, including both agent and worksite sales.
Tom is a regular presenter at industry conferences, such as LOMA’s Customer Service and LTC/DI conferences.
Tom has a Bachelor of Arts in Computer Science from Rice University.