Karlyn Carnahan is a research director with Celent’s Insurance practice, focused on property/casualty underwriting, claims, distribution management, and insurance strategy. She is a widely recognized expert on these topics who has been extensively published in a broad range of industry media and general business media. She has presented at numerous industry events including ACORD, IASA, ACE, and PCIAA.
Karlyn’s consulting experience includes numerous systems selection projects across policy admin, billing, claims, loss control, CRM, and other core systems. She has also completed multiple IT organizational assessments, primary market research of insurance agents for carriers, marketing and product roadmap strategies for multiple software vendors, and other strategic projects for carriers.
Prior to joining Celent, Karlyn was a principal at Novarica, where she published over 40 reports on emerging issues, industry trends, and technology solutions. Previously, she had an extensive career in the insurance industry, including serving as vice president of Marketing and Innovation for Fireman’s Fund commercial lines division, global industry manager for Sun Microsystems, and senior vice president of product development for InsWeb. Earlier in her career, she held a variety of marketing and underwriting positions at NORCAL Mutual and Fireman’s Fund.
Karlyn holds an MBA from Stanford Business School and a Certified Property Casualty Underwriter (CPCU) designation.