Celent and FI Navigator Join Together to Publish Industry’s First Mobile Banking Benchmark Report on 6,000+ Financial Institutions and 50+ Vendors

Boston, MA
March 22, 2016


FI Navigator and Celent announced a collaboration to publish the industry’s most comprehensive report detailing mobile banking offerings on the more than 6,000 U.S. financial institutions that offer mobile banking and more than 50 vendor providers.

The report, Mobile Banking Quantified – Comprehensive Benchmarks for US Vendors & Institutions, will be available for download in late April 2016. The research leverages FI Navigator’s mobile banking data and analytics module, along with Celent’s leading industry research methodologies, to provide vendor and institution performance standards from nearly three years of month-to-month historical data, including:

  • Market share, market share accretion, churn rates, customer utilization, customer satisfaction, client demographics, growth and other vendor performance measures.
  • Mobile adoption, customer utilization, customer satisfaction, vendor turnover, mobile feature provision and other insights into bank and credit union performance.
  • Analysis of the most salient insights and trends in the mobile banking market.

“We’re tremendously excited to be able to access FI Navigator’s comprehensive data for every single American financial institution offering mobile banking,” said Daniel Latimore, senior vice president of Celent’s Banking practice. “We’ve covered the entire population for the very first time. This is practical data and analytics brought to bear on today’s most dynamic banking offering.”

”The combination of Celent’s proven research acumen in the vertical with FI Navigator’s innovations in data harvesting and performance benchmarking will deliver unprecedented insight into mobile banking performance,” said Steve Cotton, CEO and founder of FI Navigator. “’Mobile Banking Quantified’ will enhance the strategy development of those effecting banking’s digital transformation.”

For more information on the report and additional offerings, please go to http://discover.celent.com/FIN-Mobile.


About FI Navigator
FI Navigator provides a web-based bank data and analytics platform for the banking vertical delivering institution-specific insights and industrywide research to FinTech providers and financial institutions. By integrating unstructured website data and conventional financial institution data, FI Navigator expands the depth of peer analytics and the breadth of market research to create vertical analytics on more than 13,000 financial institutions and their technology providers. The platform’s initial mobile banking data and analytics module provides unprecedented vertical intelligence on the more than 6,000 financial institutions with identified vendor providers. For more information, visit www.fi-navigator.com or follow the company on LinkedIn at www.linkedin.com/company/fi-navigator-corporation and Twitter @FINavigator.

Media Contacts
Celent – Tylor Tourville
Tel: +1.646.364.8254

FI Navigator – Michael Touchton
Tel: +1 678.781.7215

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned subsidiary of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
Tel: +1 212 345 1366

Europe (London)
Chris Williams
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
Tel.: +81 3 3500 3023

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