February 13, 2017
As digital technologies change how people live and work, financial services firms need to choose how they will adapt to a broadly reordered marketplace. To stay competitive in their existing core businesses, financial service incumbents will need to...
February 10, 2017
Sometimes it feels as if banks have made little or no progress on “culture and conduct” despite years of focus from senior leaders, Boards of Directors, the media, investors, and regulators. It is true that culture can be difficult to observe and...
February 8, 2017
The advent of the Trump Administration brings a new era for financial regulation and related legislation, with the potential for major changes in the US and globally. Although it is clear that the main theme will be deregulation, there is a very...

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Bob Meara Bob Meara Senior Analyst Senior Analyst Banking Banking Full bio and Reports All Analysts
February 7, 2017
In a marked shift from Celent’s three previous biennial surveys, improving sales results is no longer job number one. Surveyed North American financial institutions now solidly identify improving customer relationships as their top retail banking...

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