Insurance

December 12, 2001

Abstract

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
mpace@celent.com
Tel: +1 212 345 1366

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81 3 3500 3023

Table of Contents

 

New York, NY, USA  December 12, 2001

Return to report Abstract

EXECUTIVE SUMMARY 3
INTRODUCTION: WHAT IS AN AGENT EXTRANET? 4
MAIN FEATURES 6
BENEFITS 8
MARKET ANALYSIS 11
BUILDING THE SYSTEM 14
TRAINING AND INTERNAL MARKETING 17
MAXIMIZING NEW OPPORTUNITIES 18
CALCULATING ROI 19
LOOKING FORWARD 21

 

        
December 7, 2001

Abstract

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
mpace@celent.com
Tel: +1 212 345 1366

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81 3 3500 3023

Table of Contents

 

Boston, MA, USA  December 7, 2001

?

Return to report Abstract

EXECUTIVE SUMMARY 3
INTRODUCTION 4
MARKET OVERVIEW 5
  Wealth Management 5
  Evolution of Technology 7
  Market Potential 8
VENDOR PROFILES 11
  AdviceAmerica 13
  Cofiniti 14
  Customer Dialogue Systems 16
  DirectAdvice 18
  Financial Engines 21
  Ignite Sales 22
  Morningstar 24
  netDecide 26
  PIE Technologies 29
  Spectra Securities Software 31
  SunGard 33
  x.eye 34
VENDOR EVALUATION 37
  Vendor Segmentation 37
  Comparative Tables and Charts 39
  The Ranking 43
LOOKING AHEAD 47

November 8, 2001

Abstract

Boston, MA, USA November 8, 2001

Celent predicts that financial institutions can expect to earn over US$300 billion in management fees alone in 2005 by attracting the mass affluent customer segment, who are defined as those individuals with investable assets of between US$100,000 and US$1 million.

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
mpace@celent.com
Tel: +1 212 345 1366

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81 3 3500 3023

Table of Contents

 

  Boston, MA, USA  November 8, 2001 Return to report Abstract
EXECUTIVE SUMMARY 3
INTRODUCTION 4
MARKET OVERVIEW 6
  What is Wealth Management? 6
  Customer Segmentation 7
  Projected Asset Accumulation 11
  Technology in Online Wealth Management 14
  Wealth Management Segmentation 16
GLOBAL MARKET PROJECTIONS 18
  Market Penetration 19
  Projected Growth in Technology Adoption 20
  Cost of Technology Implementation 22
SUCCESSFUL STRATEGIES 24
  Merrill Lynch 25
  Invesco Asset Management 25
  Deutsche Bank 26
  AXA 26
  Barclays Bank 26
  AMP 27
FUTURE OUTLOOK 28

 

        

 

November 8, 2001

Abstract

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
mpace@celent.com
Tel: +1 212 345 1366

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81 3 3500 3023

Table of Contents

 

Boston, MA, USA  Novembre 8, 2001

"mass affluent" Table des Mati

October 30, 2001

Abstract

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
mpace@celent.com
Tel: +1 212 345 1366

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81 3 3500 3023

Table of Contents

 

New York, NY, USA October 30, 2001

Return to Abstract

 

INTRODUCTION 3
THE MARKET 4
CONSOLIDATION OF PLAYERS 7
ASSESSING FUNCTIONALITY 8
PROFILES: COMBINED SYSTEMS 10

 

CGI: GIOS

10

 

Sherwood Int'l: Amarta

11

PROFILES: P/C Systems 13

 

Allenbrook: Phoenix

13

 

Castek: Insure3

14

 

CSC: COGEN

15

 

CSC: POINT

16

 

CSC: S3+

17

 

Fiserv AIS: Policy STAR

17

 

Rebus IS: GENIUS

18

PROFILES: L/H SYSTEMS 20

 

CSC: FUTUREfirst

20

 

NaviSys: Home Office/Front Office

21

 

SOLCORP: INGENIUM

22

PROFILES: NEWER COMPANIES (P/C) 24

 

ACT Insurance Sys: Momentum

24

 

AscendantOne: Front Office Suite

25

 

OpenFLEX: AIMS-1

26

PROFILES: NEWER COMPANIES (L/H) 28

 

IMPACTOOLS: ESEG

28

 

Milliman USA: FAST

29

 

TCP: Copernicus

30

COMPARATIVE TABLES & CHARTS 31
CONCLUDING REMARKS 36
        
October 18, 2001

Abstract

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
mpace@celent.com
Tel: +1 212 345 1366

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81 3 3500 3023

Table of Contents

 

New York, NY, USA October 18, 2001

Return to Abstract

 

INTRODUCTION 3
ORIGIN 4
ORGANIZATIONAL OVERVIEW 5
SPEEDING INFORMATION FLOW 7
DRIVING ADOPTION 9
IMPROVING UNDERWRITING AUTOMATION 13
TECHNICAL OVERVIEW 15
COSTS AND BENEFITS 18
CHALLENGES REMAINING 20
LESSONS LEARNED 22
        
October 10, 2001

Abstract

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
mpace@celent.com
Tel: +1 212 345 1366

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81 3 3500 3023

Table of Contents

 

New York, NY, USA October 10, 2001

Return to Abstract

INTRODUCTION 3
CREATING & MAINTAINING A PLAN 4
BUSINESS IMPACT ANALYSIS 6
BUSINESS CONTINUITY IN A REAL-TIME WORLD 8
STAFF DISLOCATION 10
THE ROLE OF KNOWLEDGE MANAGEMENT 11
ESTIMATING COSTS 12
FULL-SERVICE PROVIDERS 14
CONCLUSIONS 16

 

        
October 9, 2001

Abstract

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
mpace@celent.com
Tel: +1 212 345 1366

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81 3 3500 3023

Table of Contents

 

Boston, MA, USA October 9, 2001

  

Return to Abstract

 

EXECUTIVE SUMMARY 3
BACKGROUND 4
THE IMPACT OF THE INTERNET 8

 

Say Good-Bye to Paper-Based Systems

8

 

Function Over Form

9

 

More Options, More Outlets

10

 

Educating the Masses

10

 

401 (K) Plans Must be Sold

11

 

Cracking the Small-Plan Market

12

 

Platform Considerations

14

E401 (K) PROVIDER PROFILES 15
  Emplanet 16
  Expertplan 17
  Gold K 18
  CitiStreet 20
  Fidelity 21
  First Union 23
E401 (K) PROVIDER COMPARISONS 24
FUTURE TRENDS 31
STRATEGIC IMPLICATIONS 36
        
August 31, 2001

Abstract

Boston, MA, USA September 4, 2001

Identity Theft: Impact on the Financial Services Industry

Celent estimates that US financial institutions will lose in excess of US$8 billion annually within the next three years

In a new report entitled "Identity Theft and Its Effect on the Financial Services Industry,"  Celent Communications examines the rapidly growing cases of identity theft and its impact on the financial services industry. 

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
mpace@celent.com
Tel: +1 212 345 1366

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81 3 3500 3023

Table of Contents

 

 

  Boston, MA, USA September 4, 2001

Identity Theft and Its Effect on the Financial Services Industry

Return to report abstract

EXECUTIVE SUMMARY

3

INTRODUCTION

4

MARKET OVERVIEW

5

 

Identity Theft

5

 

Key Players in Identity Theft

7

 

Process of Identity Theft

10

 

Regulatory Issues

11

 

Legal Liability for Identity Theft

12

 

The Role of the Internet

13

 

14

 

Institutional Identity Theft

14

 

Perception vs. Reality

15

 

Damage From Identity Theft

15

FUTURE TRENDS 18
        

 

 

August 10, 2001

Abstract

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is a wholly-owned operating unit of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America
Michele Pace
mpace@celent.com
Tel: +1 212 345 1366

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81 3 3500 3023

Table of Contents

 

 

Boston, MA, USA August 10, 2001

U. S. Insurance & the Web:  An Overview

Return to report abstract  

EXECUTIVE SUMMARY

3

THE US INSURANCE MARKET

5

THE ROLE OF THE WEB

8

 

Agent Extranets

11

 

Web-enabling Legacy Systems

14

 

Survey of Carrier Web Sites

16

 

Survey of Bank Web Sites

17

 

The Portals

19

OUTLOOK

21

STRATEGIC IMPLICATIONS 22
        

Sign in to download reports and access personalized information